We are a medium sized contact centre based in Swindon. The team work closely to provide support to both internal and external customers ensuring we can deliver an excellent service to any who contact us via phone, web chat, email and social media.
The successful candidate will be required to work occasional Bank Holidays and one Saturday in four. The role will be a mix of office and remote working, with two days a week minimum being required in the office, or more can be agreed if you prefer.
You will be working within our Customer Service Team, and the candidate we are looking for will have excellent call handling skills and be proficient in Microsoft packages. Using your initiative to implement new processes and efficiency. You will handle customer contact via a wide range of communication channels such as telephone, web chat, email and social media when responding to our customers on a daily basis.
You will be passionate about delivering excellent customer service, and enjoy being part of a busy team who pride themselves on delivering excellent service to everyone who contacts English Heritage. You will be a confident self-assured person with innovative ideas who can identify new ways of working to improve processes. You will need excellent computer skills, including use of Outlook and be able to pick up new systems with ease after training. You will have previous experience of working in a customer service environment including via phone to receive and make calls.
Early applications are advised, we reserve the right to close this vacancy once a suitable number of applications are received.
Interviews will be held on [date/in the week commencing] delete as applicable – [on MS Teams]/at [location name].
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact [Recruiting Manager Name], [Recruiting Manager Job Title], on [contact Email Address and/or telephone number.) No agencies please.